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If you have customer service skills that translates into many soft skills in a lot of other fields. Your ability to assist others is a counseling skill. Your ability to communicating is a teaching skill. Your ability to organize and solve problems is a social work skill. Your ability to use technology is a skill as well.
Many people transfer from Corporate America to the non profit field because it is also a business but ran in a different sense. You have to calculate the risk though. Costs and benefits or your choice because you can find fulfillment outside of work many people do.