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I started off working at a University in a support role and over time moved into administration. I ended up getting 3 degrees from the university but I'm not sure that was the only thing that helped with my progression to administration. If you want a master's degree because you love learning (and you have a passion for the discipline you seek) then I'd say, "go for it." But don't expect that alone to land you an administrative job. I would suggest that you pursue some professional development in the areas of leadership and management and then, find some opportunities within your current position to apply what you learned. Finally, find a leader/manager whom you admire and ask him/her to mentor you. Over time, people will notice your new skills and talents......and remember to be patient! Good luck!